Refund Policy

We want you to feel confident hiring us. This policy explains when fees are refundable. It sits alongside your proposal and our Terms and Conditions. If your written proposal says something different, the proposal applies.

Your rights under the law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with consumer guarantees, including that they will be provided with due care and skill. If we fail to meet a guarantee, you may be entitled to a remedy such as having the service supplied again, a refund or compensation, depending on the problem.

Free strategy session

The 30-minute strategy session is free. There is nothing to refund.

Fixed-fee projects

This covers one-off work such as a website build or a campaign setup.

• If you cancel before we have started, you receive a full refund of what you paid for that work.
• Once work has started, fees for work already completed or delivered are not refundable. We refund the fee for any agreed stage we have not yet started.
• Costs we have already paid to others on your behalf, such as domains, hosting, licences, stock content or software, are not refundable once purchased.

Ongoing management services

This covers monthly services such as SEO, Google Ads and social media management, AI marketing and all-in-one packages.

• Most ongoing services have a minimum initial term, stated in your proposal, generally 3 to 6 months. Fees for the minimum term remain payable.
• After the minimum term there is no lock-in. You can cancel at any time by giving written notice, and your service ends at the close of the current billing month.
• Fees for a month that has begun, and for work already delivered, are not refundable.

Advertising spend

Money you spend on advertising is paid to the advertising platform, such as Google or Meta, and is not part of our fees. We cannot refund it. Any credit or refund for advertising spend is governed by that platform's terms.

Results

We work hard for every client, but we cannot guarantee rankings, leads, sales or a particular return, because these depend on factors outside our control. A result that differs from your expectation is not, by itself, a reason for a refund. If you believe we have not delivered what we agreed, tell us and we will work with you to put it right first.

How to ask for a refund

Email hello@ozmedia.digital with your name, the service and the reason. We will reply with a decision and, if a refund is due, pay it to the original payment method within 10 business days of approval. Please contact us before starting a chargeback so we can try to fix the problem.

Contact

OZ Media Digital
Hornsby NSW 2077, Australia
hello@ozmedia.digital
+61 424 730 164