Privacy Policy

OZ Media Digital ("we", "us", "our") is a digital marketing business based in Hornsby, NSW, Australia. This policy explains what personal information we collect through ozmedia.digital and when you deal with us, why we collect it, who we share it with, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

What we collect depends on how you use the website.

• Enquiry form: your name, business name, email address, phone number (optional), suburb, the service you are interested in, when you want to start, and your message.
• Guide downloads: your name, email address, phone number (optional) and which guide you asked for.
• Ask a Question form: your industry and question. Your name and contact details are optional.
• Booking a strategy session: the details you give when you book through Calendly, such as your name, email address and any answers you provide.
• AI chat assistant: the messages you type, and any contact details you choose to share.
• Email, phone, WhatsApp and social media: the details you send us and our records of the conversation.
• Clients: billing details, access to your advertising, analytics and website accounts, and any customer data you ask us to handle for you.
• Website usage data (only if you accept analytics and advertising cookies): your approximate location, device and browser type, the pages you view, how you arrived (including campaign tags and advertising click identifiers), what actions you take, and anonymised recordings and heatmaps of how you use the site.
• Security logs: our hosting provider records technical information such as IP addresses and request logs to keep the site secure and working.

Please do not send us sensitive information such as health details, government identifiers or payment card numbers through the website forms or chat. We do not ask for it.

How we collect it

We collect information directly from you, automatically through cookies and similar tools (only with your consent, see our Cookie Policy), and from public sources such as your business website or Google Business Profile.

Why we use it

• To reply to your enquiry and to send the guide or information you asked for.
• To book, run and follow up strategy sessions.
• To provide, manage and invoice the services you have engaged us for.
• To understand how the website is used and to measure and improve our own marketing, but only if you accept analytics and advertising cookies.
• To keep the website and our systems secure, prevent spam and fraud, and meet our legal obligations.

Downloading a guide or filling in a form does not sign you up to a newsletter. We only send marketing emails or text messages if you have agreed to receive them, and every marketing message includes a way to opt out, as required by the Spam Act 2003 (Cth). We do not sell your personal information.

Who we share it with

We use trusted providers to run the website and our services. They may only use your information to provide their service to us, and each is bound by its own privacy terms.

• Netlify: website hosting and storage of form submissions.
• Google: email delivery (Google Workspace and Gmail), and, only if you accept cookies, Google Analytics, Google Tag Manager and Google Ads measurement.
• Meta: only if you accept cookies, the Meta pixel and Conversions API, which measure the results of advertising on Facebook and Instagram. WhatsApp is also operated by Meta if you message us there.
• Microsoft: only if you accept cookies, Microsoft Clarity, which records anonymised sessions and heatmaps.
• Ahrefs: only if you accept cookies, Ahrefs Web Analytics, which counts visits and page views.
• Calendly: scheduling of strategy sessions.
• Anthropic: the AI service that generates replies in our chat assistant.
• Accounting, invoicing and CRM providers, and professional advisers such as our accountant or lawyer, where needed to run the business.

We may also disclose information where the law requires or permits it, for example to a regulator or court.

Overseas disclosure

Most of the providers above are based in, or store data in, the United States and possibly other countries. When we send your information to them we take reasonable steps to make sure it is handled consistently with the Australian Privacy Principles. By using our forms, chat or booking tools you understand that these overseas providers may not be subject to Australian privacy law.

Cookies and tracking

Analytics and advertising cookies stay off until you choose Accept on the cookie notice. You can change your choice at any time using the Cookie settings link in the footer. We also treat a Global Privacy Control signal from your browser as a request to decline. Details of every cookie are in our Cookie Policy.

Our AI chat assistant

The chat assistant is an AI system, not a person. Your messages are sent to our AI provider to generate a reply. It can make mistakes, so please confirm anything important with us directly. Please do not share sensitive information in the chat. If you would rather deal with a person, email or phone us.

How long we keep it

We keep personal information only for as long as we need it for the purposes above or as the law requires. For example, we keep client and tax records for at least five years. Enquiries that do not become clients are generally deleted or de-identified within 24 months. We can delete your enquiry earlier if you ask.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. This includes encrypted connections, restricted access and multi-factor authentication on our accounts, as described in our Security Policy. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

Working with your customers' data

If you are a client and we handle your customers' personal information for you, for example in a CRM, an email or SMS system or a lead follow-up tool, we act on your instructions and you remain responsible for having the right to collect and use that information, including consent for marketing messages.

Your rights

You can ask us for access to the personal information we hold about you, ask us to correct it, ask us to delete it where we are able to, withdraw a consent you gave, or opt out of marketing at any time. Email hello@ozmedia.digital. We may need to confirm your identity first, and we aim to reply within 30 days.

Complaints

If you are unhappy with how we have handled your information, contact us first and we will investigate and respond. If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

Our website and services are for businesses and are not directed at people under 18. We do not knowingly collect information from children.

Visitors outside Australia

If you are in the European Economic Area or the United Kingdom, we only set analytics and advertising cookies with your consent, you can withdraw that consent at any time, and you may have additional rights under your local law. Contact us to exercise them.

Links to other sites

Our website links to other sites, such as Google, Meta and our social media profiles. We are not responsible for their privacy practices, so please read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

OZ Media Digital
Hornsby NSW 2077, Australia
hello@ozmedia.digital
+61 424 730 164